Exchange Policy

HomeExchange Policy

Naviraa Studio – Crafted for Everyday Grace

At Naviraa Studio, we want every outfit you choose to make you feel beautiful and confident. We understand that sometimes a size may not fit as expected or you may wish to choose a different design.

Our Exchange Policy is designed to make the process simple, transparent and convenient.

1. EXCHANGE REQUEST WINDOW

Customers may request an exchange within 7 days from the date of delivery of their order.

Exchange requests submitted after this period may not be accepted, except where required under applicable law.

To initiate an exchange, customers must contact our customer support team with their order number and reason for exchange.

2. ELIGIBILITY FOR EXCHANGE

Products are eligible for exchange only if they meet the following conditions:

  • The product is unused, unworn, unwashed and unaltered.

  • The original product tags, labels and packaging are intact.

  • The product is free from stains, perfume, makeup marks, damage or signs of wear.

  • The original invoice or order details are available.

  • The exchange request is raised within the stipulated exchange period.

All exchange requests are subject to product inspection and approval by Naviraa Studio.

3. SIZE AND PRODUCT EXCHANGE

Customers may request an exchange for:

  • A different size of the same product, subject to availability.

  • A different product of equal or higher value, subject to availability.

If the requested size or product is unavailable, our customer support team will assist with suitable alternatives.

Only one exchange request is permitted per order/product. Once an exchanged product has been delivered, a further exchange for preference or size-related reasons will generally not be accepted.

This restriction does not affect remedies available under applicable consumer protection laws.

4. PRICE DIFFERENCE

If the replacement product is of higher value than the original product, the customer must pay the difference before the exchange is processed.

If the replacement product is of lower value, the difference will be issued as Naviraa Studio store credit.

Store credits, where issued, may be redeemed against future purchases on our website, subject to the applicable terms communicated at the time of issuance.

Cash on delivery will not be available for payment of exchange price differences.

5. EXCHANGE SHIPPING CHARGES

Exchange shipping and reverse-pickup charges, where applicable, will be communicated to the customer before the exchange is confirmed.

Where the exchange is required due to a verified incorrect, defective or damaged product supplied by Naviraa Studio, the applicable return and replacement shipping costs will be borne by Naviraa Studio.

6. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

We take great care in checking and packing every order before dispatch.

If you receive a damaged, defective, incomplete or incorrect product, please notify us within 48 hours of delivery.

Please share:

  • Your order number.

  • Clear photographs of the product and packaging.

  • An unboxing video, if available.

  • A brief description of the issue.

Our team will review the concern and arrange an appropriate resolution, which may include a replacement, exchange or refund, as applicable under law.

An unboxing video is helpful for investigation but will not be the sole basis for determining whether a genuine product defect or delivery error can be addressed.

7. NON-ELIGIBLE EXCHANGE ITEMS

The following items may not be eligible for preference-based exchanges:

  • Products that have been worn, washed, altered or used.

  • Products with missing tags or damaged original packaging.

  • Products returned with stains, odours or physical damage caused after delivery.

  • Products explicitly marked as non-exchangeable or final sale, where such conditions were clearly communicated before purchase.

This exclusion does not apply to defective, damaged, incorrect or otherwise non-conforming products where a remedy is required under applicable law.

8. EXCHANGE PROCESSING TIME

Once the returned product reaches our facility, it will undergo a quality inspection.

After successful inspection and approval, the replacement order will generally be processed within 3–5 business days.

The delivery of the replacement product will depend on the shipping destination and courier availability.

Customers will receive an update once the replacement shipment has been dispatched.

9. REFUNDS AND CANCELLATIONS

Preference-based exchanges are the standard resolution offered under this policy.

However, where a refund or other remedy is required under applicable consumer protection laws, Naviraa Studio will process the same in accordance with those requirements.

For order cancellations, please refer to our Cancellation Policy.

10. HOW TO REQUEST AN EXCHANGE

To initiate an exchange, please contact:

Naviraa Studio – Customer Support

Email: naviraastudio.2025@gmail.com
Website: https://naviraastudio.co.in
Location: No. 10, Ground Floor, Vrundavana, 4th Cross, Maruthi Meadows Hennur Bagalur Road, Bengaluru – 560 077. Karnataka, India.

Please include your order number, registered mobile number and reason for exchange in your communication.

Our customer support team will guide you through the exchange process.

Naviraa Studio
Crafted for Everyday Grace.

Thank you for choosing Naviraa Studio. We appreciate your trust and look forward to making every shopping experience a delightful one.