Privacy Policy

Naviraa Studio – Crafted for Everyday Grace

Effective Date: 9 November 2026

At Naviraa Studio, we value your trust and respect your privacy. We are committed to protecting your personal information and ensuring that your shopping experience is safe, secure and transparent.

This Privacy Policy explains how Naviraa Studio collects, uses, stores and protects your information when you visit our website, browse our collections, create an account, place an order or communicate with us.

By accessing or using our website, you acknowledge that you have read this Privacy Policy.

1. INFORMATION WE COLLECT

When you interact with Naviraa Studio, we may collect the following categories of information:

A. Personal Information

Full name
Email address
Mobile number
Billing and shipping address
Account login details
Other information voluntarily provided through contact forms or customer enquiries.

B. Order and Transaction Information

Products purchased and order history
Order number and transaction details
Billing and delivery information
Payment status and transaction references.

We do not intend to collect or store complete credit or debit card details, CVV numbers or banking passwords. Payments are processed through authorised third-party payment service providers.

C. Technical and Website Information

IP address
Browser type and device information
Operating system
Website pages visited
Time spent on pages
Referring website or source
Cookies and similar tracking technologies.

D. Communication Information

When you contact us through email, WhatsApp, telephone or website forms, we may collect your name, contact details, enquiry and communication history to assist you.

2. HOW WE USE YOUR INFORMATION

We collect and process your information for legitimate business and customer service purposes, including:

Processing and fulfilling customer orders.
Managing payments, invoices and refunds.
Arranging shipping and delivery.
Providing order confirmations and tracking updates.
Responding to customer enquiries and support requests.
Managing customer accounts and preferences.
Improving website functionality and shopping experience.
Analysing website traffic and customer behaviour.
Preventing fraudulent transactions and unauthorised activities.
Sending promotional offers, new collection announcements and marketing communications where permitted and appropriately consented to.

We only seek to collect information that is reasonably necessary for these purposes.

3. PAYMENT AND TRANSACTION SECURITY

Naviraa Studio may use third-party payment gateways and payment service providers to facilitate online transactions.

When you make a purchase, relevant transaction information may be shared securely with the payment provider to process and verify your payment.

Payment processing is governed by the respective provider’s terms and privacy policy.

Naviraa Studio does not knowingly store sensitive payment credentials such as card CVV numbers or banking passwords on its website servers.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels and similar technologies to improve functionality and understand how visitors interact with our website.

These technologies may be used for:

Remembering shopping cart contents and user preferences.
Maintaining website sessions.
Understanding visitor behaviour and website performance.
Measuring marketing campaign effectiveness.
Displaying relevant advertisements and product promotions.

We may use services such as:

Google Analytics: To understand website traffic, visitor engagement and website performance.

Meta Pixel: To measure advertising effectiveness, understand website interactions and support relevant advertising on Meta platforms.

You can manage or disable cookies through your browser settings and, where provided, our website’s cookie preference controls. Disabling certain cookies may affect some website functionalities.

5. SHARING OF PERSONAL INFORMATION

Naviraa Studio does not sell, rent or trade customers’ personal information for monetary consideration.

We may share relevant information with trusted third-party service providers when necessary to operate our business and fulfil customer requests.

These may include:

Payment gateways and financial service providers.
Courier, logistics and delivery partners.
Website hosting and technical service providers.
Google Analytics and Meta advertising services.
Email and communication service providers.
Customer support and business management tools.

Such providers may process information on our behalf or independently under their applicable privacy terms.

We may also disclose information where required by law, government authorities, court orders or to protect our legal rights and prevent fraud.

6. MARKETING AND COMMUNICATIONS

With your permission, we may send you information regarding:

New product launches and collections.
Special offers and festive promotions.
Discounts and seasonal campaigns.
Shopping updates and brand announcements.

You can opt out of promotional communications at any time by using the unsubscribe option in emails or contacting us directly.

Please note that essential transactional communications, such as order confirmations, payment notifications and shipping updates, may continue even if you opt out of marketing communications.

7. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Our website uses SSL encryption to help secure information transmitted between your browser and our website.

Access to customer information is restricted to authorised personnel and service providers who require it for legitimate business purposes.

However, no online platform or electronic transmission can be guaranteed to be completely secure.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, accounting, tax compliance, dispute resolution and applicable legal obligations.

When information is no longer required, we take reasonable steps to delete or anonymise it, subject to applicable legal and regulatory requirements.

9. THIRD-PARTY WEBSITES

Our website may contain links to external websites, payment platforms, social media platforms or other third-party services.

These websites operate independently and have their own privacy policies and practices.

Naviraa Studio is not responsible for the privacy practices, content or security of external websites. We encourage customers to review the applicable privacy policies before sharing personal information with third parties.

10. YOUR PRIVACY RIGHTS

Subject to applicable laws, you may have the right to:

Request access to your personal information.
Request correction or updating of inaccurate information.
Request deletion of personal information where legally permissible.
Withdraw consent for optional data processing.
Opt out of promotional communications.
Raise concerns or submit grievances regarding the processing of your information.

To exercise these rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

11. CHILDREN’S PRIVACY

Naviraa Studio is a women’s ethnic-wear brand intended for adult customers.

Our website and services are not knowingly directed towards children. We do not intentionally collect personal information from children without appropriate authorisation where required by law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

12. CHANGES TO THIS PRIVACY POLICY

Naviraa Studio reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or applicable laws.

Any changes will be published on this page along with the revised effective date.

Customers are encouraged to review this page periodically.

13. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

We aim to handle personal information in accordance with applicable Indian data protection and privacy requirements, including the Digital Personal Data Protection Act, 2023, and applicable rules and provisions as they come into force.

14. CONTACT US

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Naviraa Studio

Website: https://naviraastudio.com/

Email: naviraastudio.2025@gmail.com

Business Location: No. 10, Ground Floor, Vrundavana, 4th Cross, Maruthi Meadows Hennur Bagalur Road, Bengaluru – 560 077. Karnataka, India.

For privacy-related requests, please mention “Privacy Request” in the subject line of your email.

Naviraa Studio – Crafted for Everyday Grace.

Your trust matters to us, and we are committed to protecting it.