Shipping Policy

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Naviraa Studio – Crafted for Everyday Grace

At Naviraa Studio, we understand that every order is special. We strive to ensure that your favourite ethnic-wear pieces reach you safely, securely and on time.

This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

1. SHIPPING AND DELIVERY – INDIA

Naviraa Studio currently offers domestic shipping across India, subject to courier service availability at the customer’s delivery PIN code.

We work with reliable third-party logistics and courier partners to ensure that your orders are professionally handled and delivered safely.

Delivery availability and estimated timelines will be communicated during checkout wherever applicable.

2. ORDER PROCESSING AND DISPATCH

Orders placed through our website are generally processed within 2–4 business days after successful payment confirmation.

During festive seasons, promotional sales, public holidays or periods of unusually high order volumes, processing times may be longer.

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details, wherever supported by our logistics partner.

Please note that Sundays and public holidays are generally excluded from business-day calculations.

3. ESTIMATED DELIVERY TIMELINES

After dispatch, estimated delivery timelines are as follows:

  • Metro cities: Approximately 3–5 business days.

  • Other cities and towns: Approximately 4–7 business days.

  • Remote locations: Approximately 5–10 business days.

These timelines are indicative and may vary depending on the delivery location, courier partner, weather conditions, transportation availability and other unforeseen circumstances.

Delivery timelines are calculated from the date of dispatch and not from the date of order placement.

4. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.

Any free-shipping offers, promotional shipping benefits or minimum purchase thresholds will be communicated on the website or through applicable promotional campaigns.

Customers are responsible for reviewing the shipping charges displayed at checkout before completing their purchase.

5. ORDER TRACKING

Once your order has been dispatched, tracking information will be shared through the registered email address, mobile number or other available communication channels.

Customers can use the tracking details to monitor their shipment through the respective courier partner’s tracking facility.

Please allow some time for tracking information to become active after dispatch.

6. DELIVERY ADDRESS AND CUSTOMER RESPONSIBILITY

Customers are responsible for providing complete and accurate delivery information while placing an order.

Please ensure that the following details are correct:

  • Full name of the recipient.

  • Complete delivery address.

  • City, state and PIN code.

  • Active mobile number.

  • Any additional delivery instructions, where required.

Naviraa Studio shall not be responsible for delivery issues arising directly from incorrect or incomplete information provided by the customer, subject to applicable law.

If you notice an error in your delivery details, please contact our customer support team immediately. Address changes may not be possible once an order has been dispatched.

7. FAILED DELIVERY AND RETURNED SHIPMENTS

Our courier partners may attempt delivery more than once, depending on their operational procedures.

An order may be returned to our warehouse in situations such as:

  • Incorrect or incomplete delivery address.

  • Recipient unavailable during delivery attempts.

  • Customer refusal to accept the shipment.

  • Incorrect contact information.

  • Other courier-related delivery restrictions.

If an order is returned to us, our customer support team may contact the customer to determine the next steps.

Re-shipping arrangements and any additional delivery charges, where applicable, will be communicated before the shipment is re-dispatched.

Refunds for returned shipments will be handled in accordance with our Cancellation and Refund Policy and applicable consumer protection laws.

8. DELAYED OR LOST SHIPMENTS

While we make every reasonable effort to ensure timely delivery, occasional delays may occur due to circumstances beyond our control, including:

  • Weather disruptions and natural events.

  • Courier network delays.

  • Transportation or logistical interruptions.

  • Public holidays and festive periods.

  • Government restrictions or other unforeseen circumstances.

If your shipment appears delayed beyond the estimated delivery period, please contact our customer support team with your order number.

We will coordinate with our logistics partner and assist in obtaining an update on your shipment.

9. DAMAGED OR INCORRECT SHIPMENTS

We take care to ensure that every order is properly packed before dispatch.

If you receive a damaged, defective, incomplete or incorrect product, please contact us with your order number and supporting photographs or video.

Our team will review the concern and assist with an appropriate resolution in accordance with our Return & Exchange Policy.

We recommend retaining the original packaging until the issue has been resolved.

10. INTERNATIONAL SHIPPING

International shipping availability, applicable charges, delivery timelines and customs requirements will be communicated separately wherever this service is offered.

Customers placing international orders may be responsible for applicable customs duties, import taxes and other destination-country charges unless otherwise specified at checkout.

11. CUSTOMER SUPPORT

For shipping-related queries, tracking assistance or delivery concerns, please contact:

Naviraa Studio

Website: https://naviraastudio.co.in
Email: naviraastudio.2025@gmail.com
Location: No. 10, Ground Floor, Vrundavana, 4th Cross, Maruthi Meadows Hennur Bagalur Road, Bengaluru – 560 077. Karnataka, India.

Please mention your order number in all shipping-related communications to help us assist you efficiently.

Naviraa Studio
Crafted for Everyday Grace.

Thank you for shopping with us. We appreciate your trust and look forward to delivering a delightful Naviraa experience to your doorstep.